As the COVID-19 situation evolves we are working towards keeping everyone safe whilst being able to continue to operate as an essential service for our community.
We are now operating as a human free zone, so PLEASE CALL 9969 1100 BEFORE COMING TO THE SURGERY.
Consultations and procedures are via a drop-off service revolving around the main entrance, while food & medications are purchased over the phone & picked up from the collection points out the front.
Vets are now classified as an essential service, so we are endeavouring to remain open with our COVIDSafe protocols so we can help everyone through this time.
MAKING AN APPOINTMENT
Call 9969 1100 as usual and the team will ask some health related questions:
- Have you or a close family member been to any designated hotspots?
- Are you or a close family member exhibiting any respiratory symptoms?
- Are you or a close family member required to self-isolate?
If YES to ANY OF THE ABOVE we will then work through a plan to keep everyone safe.
ARRIVING FOR A CONSULTATION OR TREATMENT BY APPOINTMENT
- Call 9969 1100 on approach so we can ensure the drop zone is clear
- Dogs – Attach their lead to the designated TETHER POINT near the front door
- Cats – leave the cat carry cage on the verandah at the front door
- Return to the comfort of your car and expect a phone call
- We will call and go over any relevant history, physical exam findings and the treatment plan
- Once payment is processed over the phone any medications will be placed in the RED BOX at the entrance, and our patient will be returned to the drop zone all ready to go!
ARRIVING FOR A PROCEDURE DROP OFF
- Call 9969 1100 on approach so we can ensure the drop zone is clear
- SIgn and complete the ADMISSION FORM on the clipboard at the designated TETHER POINT (the pen is single use only)
- Dogs – Attach their lead to the TETHER POINT
- Cats – leave the cat carry cage on the verandah at the front door
- We will call once the procedure is complete, process payment over the phone and organise a pick up time
FOOD AND MEDICATION PICK UP SERVICE
- Call 9969 1100 and let us know which medications or food you require
- We will organise the order and then process payment over the phone
- Medications will then be placed in the RED BOX at the entrance
- Food will be placed on the STAND at the entrance
