As the COVID-19 situation evolves we are working towards keeping everyone safe whilst being able to continue to operate as an essential service for our community.
We are now operating as a human free zone, so PLEASE CALL 9969 1100 BEFORE COMING TO THE SURGERY.
Consultations and procedures are via a simple drop-off service revolving around the main entrance, whilst food & medications can be organised over the phone & picked up from the collection points out the front.
Vets are classified as an essential service, so we are endeavouring to remain open with our COVIDSafe protocols so we can help everyone through this time.
MAKING AN APPOINTMENT
Call 9969 1100 as usual and let the team know if any of the following apply:
- Are you or a close family member exhibiting any respiratory symptoms?
- Are you or a close family member classified as a close contact and required to self-isolate?
- Have you or a close family member recently tested positive to COVID-19?
If YES to ANY OF THE ABOVE we will then work through a plan to keep everyone safe.
ARRIVING FOR A CONSULTATION OR TREATMENT BY APPOINTMENT
- Please wear a face mask
- Call 9969 1100 on arrival
- We will meet you outside the front door for patient drop-off
- Return to the comfort of your car or enjoy a short walk and expect a phone call
- We will call and go over any relevant history, physical exam findings and the treatment plan
- Once finished we will return our patient and any medications to the drop zone where payment can be completed
ARRIVING FOR A PROCEDURE DROP OFF
- Please wear a face mask
- Call 9969 1100 on arrival
- We will meet you outside the front door for patient drop-off and to complete the admission form
- We will call once the procedure is complete and organise a pick up time
FOOD AND MEDICATION PICK UP SERVICE
- Call 9969 1100 and let us know which medications or food you require
- We will organise the order and can process payment over the phone
- Medications will then be placed in the RED BOX at the front entrance
- Food will be placed on the RED STAND at the front entrance
Thank you for your help.
