As the COVID-19 situation evolves we are working towards keeping everyone safe whilst being able to continue to operate as an essential service for our community.
We are now operating as a human free zone, so PLEASE CALL 9969 1100 BEFORE COMING TO THE SURGERY.
Consultations and procedures are via a drop-off service revolving around the main entrance, while food & medications are purchased over the phone & picked up from the collection points out the front.
Vets are classified as an essential service, so we are endeavouring to remain open with our COVIDSafe protocols so we can help everyone through this time.
MAKING AN APPOINTMENT
Call 9969 1100 as usual and the team will ask some health related questions:
- Have you or a close family member been to any designated hotspots?
- Are you or a close family member exhibiting any respiratory symptoms?
- Are you or a close family member required to self-isolate?
If YES to ANY OF THE ABOVE we will then work through a plan to keep everyone safe.
ARRIVING FOR A CONSULTATION OR TREATMENT BY APPOINTMENT
- Call 9969 1100 on approach
- We will meet you outside the front door for patient drop-off
- Return to the comfort of your car and expect a phone call
- We will call and go over any relevant history, physical exam findings and the treatment plan
- Once finished we will return our patient and any medications to the drop zone where payment can be completed
ARRIVING FOR A PROCEDURE DROP OFF
- Call 9969 1100 on approach
- We will meet you outside the front door for patient drop-off and to complete the admission form
- We will call once the procedure is complete and organise a pick up time
FOOD AND MEDICATION PICK UP SERVICE
- Call 9969 1100 and let us know which medications or food you require
- We will organise the order and then process payment over the phone
- Medications will then be placed in the RED BOX at the entrance
- Food will be placed on the STAND at the entrance
